Apr 18, 2017 Enter the Office 365 E5 suite Microsoft’s Office 365 E5 suite has been around for a little while now and over time has grown to include additional functionality, and as such is considered the premium package for organisations looking to take as much functionality as they can from Office 365. Microsoft 365 E5 is an enterprise solution with best-in-class productivity apps and advanced security, compliance, voice, and analytical capabilities. Office 365 E5 is a cloud-based suite of productivity apps combined with advanced security, compliance, data visualization, and voice capabilities. Office 365 E5 is a cloud-based suite of productivity apps combined with advanced voice, analytics, security, and compliance services. Install Office mobile apps on up to five PCs or Macs, five tablets, and five phones per user. Make, receive, and transfer business calls from anywhere, using any device. Microsoft 365 E5 is an enterprise solution with best-in-class productivity apps and advanced security, compliance, voice, and analytical capabilities.

1. O365 E5 Plan
2. Office 365 E5 Cloud PBX Demo For Administrators
3. Creating A Free O365 E5 Subscription

Calls to other Skype for Business and Microsoft Teams users are free, but if you want your users to be able to call regular phones, and you don't already have a service provider to make voice calls, you need to buy a Calling Plan. For more information, see Phone System and Calling Plans.

Here are the Calling Plans options:

• Domestic Calling Plan: Licensed users can call out to numbers located in the country/region where they are assigned in Microsoft 365 or Office 365.

• Domestic and International Calling Plan: Licensed users can call out to numbers located in the country/region where their Microsoft 365 or Office 365 license is assigned to the user based on the user's location, and to international numbers in 196 countries/regions.

All users in the same country/region (this is the user country location defined in the licensing area of the Microsoft 365 admin center) with the same Calling Plan share a pool of minutes. For example, if you have 100 users located in the same country/region with a 120 minutes Domestic Calling Plan assigned, they share a pool of 12,000 minutes. All calls exceeding these minutes are billed per minute.

O365 E5 Plan

Visit Country and region availability to find out about monthly minutes available for each organization in each country/region.

Important

The country/region is based on the location of the user's license in the Microsoft 365 admin center > Active users and NOT the billing address listed under the Organization Profile in the Microsoft 365 admin center.

For detailed information about usage limits and terms of use, see Audio Conferencing complimentary dial-out period.

How to buy a Calling Plan

1. You must first purchase a **Phone System add-on license. To do that, sign in to the Microsoft 365 admin center and choose **Billing > Purchase services > Add-on subscriptions > Buy now.

   Note

   Depending on your plan, you may need to buy more add-ons before you can buy Phone System licenses. To learn more, see Microsoft Teams add-on licensing.

2. After you buy Phone System licenses, you can buy the Calling Plan by signing in to the Microsoft 365 admin center, choose Billing > Purchase services > Add-on subscriptions, and then clicking Buy now. You'll see the Calling Plans there.

You can buy and assign different Calling Plans to different users, depending on the needs of your organization. After you select the Calling Plan you need, proceed to checkout. You assign a plan to each user in the Microsoft 365 admin center. To learn how, see Assign Microsoft Teams add-on licenses.

Do you have a service provider that provides on-premises PSTN connectivity for hybrid users?

If so, you don't need to buy a Calling Plan. Office 365 Enterprise E5 includes the Phone System add-on, so you can proceed to checkout.

Then, assign the Enterprise E5 or Phone System add-on licenses to users in the Microsoft 365 admin center. To learn how, see Assign Microsoft Teams add-on licenses.

Pricing information

For more information

Here are more articles that explain how to set up your Calling Plans:

Related topics

Microsoft 365 and Office 365 are available in a variety of plans to best meet the needs of your organization.

Office 365 E5 Cloud PBX Demo For Administrators

Service families and plans

The following table lists the different service families and plans available in Microsoft 365 and Office 365. For a high-level overview of features and pricing information, or to chat with an online representative, select any of the links in the Plans column.

Service availability within each Microsoft 365 and Office 365 plan

Each Microsoft 365 or Office 365 plan includes a number of individual services, such as Exchange Online and SharePoint Online. The following table shows the services that are available in each plan.

Important

Creating A Free O365 E5 Subscription

While a service may be available across Microsoft 365 and Office 365 plans, the features available in each plan may differ. To see the details of features that are available for each plan, refer to the individual service description or contact your Reseller or Microsoft sales representative for more information.
Several of the Microsoft 365 and Office 365 plans have add-ons that you can buy for your subscription. An add-on provides additional functionality to the subscription. For more information, see Buy or edit an add-on for Office 365 for business.

¹ Azure Information Protection is not included, but can be purchased as a separate add-on and will enable the supported Information Rights Management (IRM) features. Some Azure Information Protection features require a subscription to Microsoft 365 Apps for enterprise, which is not included with Microsoft 365 Business Basic, Microsoft 365 Business Standard, Microsoft 365 F1, Microsoft 365 F3, Office 365 E1, Office 365 A1, or Office 365 F3.
² To learn more about which Azure Information Protection features are included with Microsoft 365 and Office 365 plans, see Azure Information Protection.
³ Office 365 E5 and Microsoft 365 E5 contain Phone System and Audio Conferencing. To implement a Calling Plan requires an additional plan purchase (either Domestic or International).
⁴ Includes 2 GB storage.
⁵ Includes Exchange Online Plan 1.
⁶ Includes Exchange Online Plan 2.
⁷ Includes Exchange Online Plan 1 plus supplemental features.
⁸ Includes Exchange Online Kiosk.
⁹ Includes Skype for Business Online Plan 2 with basic client limitations.
¹⁰ Includes Skype for Business Online Plan 2 without any client limitations.
¹¹ Includes Skype for Business Online Plan 1 plus supplemental features.
¹² Includes Skype for Business Online Plan 2 with voice support and without any client limitations.
¹³ Includes Skype for Business Online Plan 1.
¹⁴ Microsoft Teams is now the primary client for messaging, meetings, and calling in Microsoft 365. As of Oct. 1, 2018, new customers with 500 seats or less are onboarded to Microsoft Teams and do not have access to Skype for Business Online. Tenants that are already using Skype for Business Online are able to continue doing so (including provisioning new users) until they complete their transition to Microsoft Teams.
¹⁵ Includes Microsoft 365 E5 Compliance, which provides automatic classification and retention, Customer Key, Advanced Message Encryption, Insider Risk Management, Communication Compliance, Information Barriers, Customer Lockbox, Privileged Access Management, Advanced Audit, Records Management, and Advanced eDiscovery capabilities; and Microsoft 365 E5 Security, which includes Microsoft Defender for Office 365 Plan 2, Microsoft Defender for Endpoint, Azure Active Directory Plan 2, Microsoft Defender for Identity, Microsoft Cloud App Security, and Safe Documents.
¹⁶ Microsoft 365 F1 does not include rights to an Exchange mailbox. To enable a full Teams experience, M365 F1 licenses may come with the Exchange Online K1 service plan enabled. Although the Exchange Online K1 service plan will provision a mailbox for the user, M365 F1 users are not entitled to use the mailbox. We recommend that your customers disable Outlook on the web via these steps and ask users not to access the Exchange mailbox via any other methods.
¹⁷ Includes SharePoint Online Kiosk. Cannot be administrators. No site mailbox. No personal site.
¹⁸ Microsoft 365 F1 users can read files using Office for the web, but do not have create/edit/save rights.

Basic client limitations

The following features are available in the full client, but are not available in the basic client:

• Manage team call settings
• Manage delegates
• Make calls on behalf of another contact (manager/delegate scenario)
• Handle another's calls if configured as a delegate
• Manage a high volume of calls
• Initiate a call to a Response Group
• Call park
• Group call pickup

Changing or mixing plans

As the needs of your organization change, you may need to change your Microsoft 365 plan. You can switch from your current subscription to another subscription:

• In the same service family: For example, you can move from Microsoft 365 Business Basic to Microsoft 365 Business Standard, or from Office 365 E1 to Office 365 E3.
• From a standalone plan: For example, you can move from Exchange Online Plan 1 to Office 365 E1.
• To a different service family: For example, you can move from Microsoft 365 Business Basic to Office 365 E3.
  For information about how to change subscriptions, including how to move from a trial to a paid subscription, see Switch to a different Microsoft 365 plan or subscription.

You can combine Enterprise, Business, and standalone plans (for example, Exchange Online Plan 1) within a single account. However, existing limitations on the number of seats per plan do not change. For example, you can have up to 300 seats per plan on both Microsoft 365 Business Basic and Microsoft 365 Business Standard, but an unlimited number of users on Exchange Online Plan 1.

Standalone services

The following online services are available on their own, as standalone plans. They can also be added to Business and Enterprise service family plans that don't already include them. For pricing information, or to chat with an online representative, select any of the plans listed in the following table.

Feature availability

To view feature availability across Microsoft 365 and Office 365 plans, see Microsoft 365 and Office 365 platform service description.